JOB TITLE: Dispatcher

ORGANIZATIONAL BACKGROUND:

Cooperative Laundry is a renowned commercial laundry provider that delivers exceptional laundry services to hotels in the Greater Central Texas regions. Our laundry solutions are built on innovation and quality, and we take great pride in ensuring our customers' satisfaction by utilizing top-of-the-line laundry equipment, mechanical systems, and laundry chemistry. In addition, our customized 2.0 software enables us to maintain oversight and monitor our operations, thereby guaranteeing seamless and reliable service delivery.

Based in San Marcos, TX, we have a dedicated team of working operators who are the driving force behind our success. As an equal opportunity employer, we foster a diverse and inclusive work environment and provide competitive compensation packages, leadership opportunities, and training programs to support the professional growth of our team members.

Joining our team offers a unique opportunity to contribute to our future success and the success of our customers. We welcome you to become a part of our dynamic organization and make a positive impact in the community we serve.

PURPOSE OF THE JOB:
The Fleet Dispatcher is responsible for the strategic coordination and optimization of the company's fleet operations to ensure high-quality, cost-effective service delivery. This role involves critical thinking, independent decision-making, and analysis of logistical variables that impact the company’s operational performance. You will be responsible for scheduling, routing, and overseeing the day-to-day activities of our drivers. This role requires strong organizational skills, attention to detail, and the ability to adapt to changing conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and oversee daily, weekly, and long-term delivery schedules, balancing cost efficiency with client service levels.
• Analyze route performance data to make informed decisions and recommend operational improvements.
• Exercise independent judgment to resolve unexpected issues such as service delays, breakdowns, or changes in customer needs.
• Serve as a liaison with key accounts to plan and adjust logistics according to client requirements and business goals.
• Monitor fleet tracking systems and proactively reroute vehicles in response to traffic, weather, or operational constraints.
• Ensure all vehicles are maintained in good working conditions and adhere to safety regulations.
• Communicate effectively with clients and address any service-related concerns or issues.
• Maintain comprehensive and accurate records on delivery metrics, incident reports, route efficiency, and fuel usage.
• Handle emergency situations and make quick decisions to resolve any operational challenges.
• Perform on-the-road duties as needed, including operating a truck and assisting with deliveries or pickups.
• Maintain a clean driving record and adhere to all traffic laws and company policies.

REQUIREMENTS:

• Bilingual fluency in English and Spanish is desirable.
• Proven experience as a dispatcher or in a similar role.
• Clean and valid driver’s license. CDL license is a plus.
• Excellent organizational and multitasking skills.
• Proven interpersonal and communication skills, with meticulous attention to detail.
• Strong problem-solving and organizational abilities.
• Proficiency in using dispatcher software and GPS systems.
• Ability to work in a fast-paced environment and handle stress effectively.
• Available to work overnight, second shift and on-call hours as needed.

WORKING CONDITIONS:

• Availability for rotating shift work, including nights, weekends, and holidays, is essential.
• Willingness to operate a truck and assist with deliveries or pickups when required.
• Comfortable working in a dynamic, fast-paced environment that undergoes frequent changes.
• Able to sit, stand, walk, reach, bend, and twist for up to 10 hours.
• Able to push, pull and lift 50+ lbs. unassisted.